We’ve made our support system “smarter” by providing dynamically suggested help topics for members.
What’s a dynamically suggested help topic?
As members begin to type in their support ticket, our help desk will recognize the subject of their request and immediately display relevant support solutions. Hopefully they’ll discover the answer they’re looking for right there, and instead of having to submit a support ticket, they’ll be pleased to have received an immediate solution.
Try it out to see it in action! Go to our Support page and type “I need help logging in” as the subject of your request. You’ll see answers immediately displayed in the sidebar to the right.
Members can access the Abenity Help Desk inside their Perks program, and at support.abenity.com.