Help is just a click, call, or “tweet” away.
Rest assured, when you need us, we’ll be here - We offer around-the-clock phone support for login assistance, help finding discounts, store orders and more.
Our Average Hold Time
Average # of Rings to Answer
Our Average Call Time
80 Call Center Reps
English & Spanish Support
Our Call Center Location
With our searchable knowledge base and personal support team, you’re only a click, call, email, post, chat, or “tweet” away from the support you need.
99% SLA Achievement
Tickets We Resolve in 24 Business Hours
2 Hours and 26 Minutes
Our Average Ticket Response Time
6 Hours and 35 Minutes
Our Average Ticket Resolution Time
1.1 Member Interactions
Email Responses per Ticket Resolution
93% of Resolved Tickets
Tickets We Resolve with One Response
Savings Calculator Widget
Use our Savings Calculator to see how your purchases can add up and deliver over $4,500 in available savings per member.
Perks Comparison Widget
We proudly offer the deepest discounts in our industry with no hidden fees and our Perks Report widget makes it easy for your members to see Abenity’s value in action.*Only available for accounts with Tier 1 pricing in the Abenity Store
Getting Started Tutorial
First time visitors receive access to our Getting Started tutorial slides to learn how to get the most from their perks program and utilize our top benefits and features.
“How To” Videos
Our Perks 101 videos teach you how to browse for discounts, discover nearby offers, pin favorites, integrate your own discounts, import your members, and more.
Our 30-minute educational webinars provide a complete tour of Abenity for members and a comprehensive look at our Back Office for clients - including time for Q&A.
Engagement matters most - and that’s why we happily host a private webinar every quarter for your members. This hands-on experience is personalized for your group and features our latest perks and features.*Requires a Managed PLUS plan or higher
We encourage our members to use #LifeHasPerks to share their Abenity experiences on Facebook and Twitter. Here's a few examples of what they’re saying.
I recently purchased Trolley tickets while we were vacationing in St.Augustine. We really enjoyed the tour....so much interesting information! Our tour guide was just great! I would highly recommend your Trolley Tour to anyone who goes to St. Augustine!